This can be helpful if an Outlook user’s messages are bouncing back when they send to a specific Exchange user (this can happen after certain types of migrations if X400 was not updated) or in rare cases a user outside the company.
![exchange 2016 offline address book not updating exchange 2016 offline address book not updating](https://exchangequery.files.wordpress.com/2014/02/ex2.png)
![exchange 2016 offline address book not updating exchange 2016 offline address book not updating](https://s36505.pcdn.co/wp-content/uploads/2014/01/exchange-2010-oab-distribution.png)
Or to delete one bad entry from it, start typing the name, let it auto-fill, then hit the delete key on the keyboard when the autofill address is show in the To bar. This can in rare cases get bad information in it, a new outlook profile will give a completely new outlook name cache. Troubleshooting the Outlook Name Cache: to further complicate things there is the Outlook Name Cache (autocomplete). If OWA looks correct, then we know the server has the proper information and the issue is on the client side (Outlook client), however, if OWA is wrong then it’s a Server issue and the server does not have updated information.Ĥ) Confirm AD replication, from command prompt of your DC’s run “repadmin /showreps” and “dcdiag”. OWA is the best way to troubleshoot most exchange issues because it eliminates the variable of the Outlook client.
EXCHANGE 2016 OFFLINE ADDRESS BOOK NOT UPDATING DOWNLOAD
Note: You may have to wait awhile for this step to take effect.Ģ) On the desktop outlook: (send/receive, download offline address book).ģ) Further diagnosis if the above doesn’t work: open Outlook Web Access (OWA) and see if the address is there or has been updated. This updates the address list on the server. 1) Run Update-GlobalAddressList “Default Global Address List” from the Exchange Management Shell of the exchange server.